Terms of Service

By registering a school, creating an account, or using Nexxora, you agree to these Terms on behalf of yourself and the educational institution you represent. If you do not agree, do not use the service.

These Terms apply together with any order form, subscription agreement, or data processing addendum executed between Nexxora AI Technology and your institution. In the event of a conflict, the signed agreement controls.

Nexxora is a cloud-based software-as-a-service (SaaS) platform for campuses and schools. It supports operations such as admissions, student records, attendance, grades, clinical placements, billing, document management, and campus communications — delivered through a secure, multi-tenant web application.

We may update, improve, or modify features over time. We will not materially reduce core functionality of a paid subscription during an active billing term without reasonable notice, except where required for security or legal compliance.

Each Customer receives a dedicated tenant for its campus or school. The Customer designates administrators who may invite faculty, staff, students, and other authorized users. You are responsible for:

• Maintaining accurate account and billing information.
• Assigning roles and permissions appropriate to each user's function.
• Promptly disabling access for users who leave the institution.
• All activity that occurs under accounts provisioned for your organization.

Login credentials must be kept confidential. Notify us immediately at support@nexxoracloud.ai if you suspect unauthorized access.

As a Customer using Nexxora to manage institutional and student data, you agree to:

• Use the platform only for lawful educational and administrative purposes.
• Obtain all consents and provide all notices required under FERPA, HIPAA (where applicable), and other laws.
• Ensure data entered into the system is accurate and that you have the right to process it.
• Configure retention, exports, and user access in line with your institutional policies.
• Comply with applicable export control, anti-discrimination, and communications regulations.

You may not:

• Reverse engineer, scrape, or attempt to gain unauthorized access to the platform or other tenants.
• Upload malware, interfere with service availability, or bypass security controls.
• Use Nexxora to send spam, harass individuals, or store unlawful content.
• Resell or sublicense the platform except as expressly permitted in writing.
• Use the service in a manner that violates third-party rights or applicable law.

We may suspend or restrict access that poses a security risk or violates these Terms, with notice to the Customer where practicable.

Paid plans are billed according to the pricing selected at signup or in your order form — typically a monthly base fee plus usage-based charges such as active student counts. Fees are due in advance unless otherwise agreed.

Except where required by law, fees are non-refundable. Failure to pay may result in suspension of access after reasonable notice. The Customer remains responsible for charges incurred during the billing period.

The Customer retains all rights to institutional and student data submitted to Nexxora. You grant Nexxora AI Technology a limited license to host, process, and display that data solely to provide and improve the service, as described in our Privacy Policy.

Nexxora AI Technology owns the platform, software, documentation, trademarks, and all related intellectual property. These Terms do not transfer ownership of Nexxora to the Customer.

Each party may receive confidential information from the other. Both parties agree to protect confidential information using reasonable care and to use it only for purposes related to the service. This obligation survives termination.

We strive to maintain high availability for production environments and provide support through the channels described in your plan. Scheduled maintenance and factors outside our control may occasionally affect access. Current status information is published on our Status page.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. NEXXORA AI TECHNOLOGY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

Nexxora is a tool to support campus operations. Customers remain solely responsible for academic, accreditation, financial, and regulatory decisions made using information in the platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXXORA AI TECHNOLOGY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Subscriptions continue for the selected billing period and renew automatically unless cancelled according to your agreement. Either party may terminate for material breach if the breach is not cured within a reasonable period after written notice.

Upon termination, access to the tenant will be disabled. The Customer may export data during any notice period provided in the agreement. We will delete or return Customer data in accordance with our Privacy Policy and contractual obligations.

These Terms are governed by the laws specified in your signed agreement with Nexxora AI Technology, or otherwise by the laws of the state in which Nexxora AI Technology is organized, without regard to conflict-of-law principles.

We may revise these Terms by posting an updated version on this page. Material changes to Customer agreements will be communicated through account administrators or direct notice where required.